Privacy Policy

Information We Collect

We collect information you provide through inquiries and communications, including your name, contact details, referral information, travel preferences, dates, and budget. When arranging travel, we may also require traveler details, identification documents, payment records, and relevant dietary, accessibility, or health-related requirements.

Our website and service providers may process technical information, such as IP addresses, browser details, and security logs, to operate and protect our services.

How We Use Information

We use your information to respond to inquiries, plan and arrange travel, communicate with you and suppliers, process payments, and maintain required business records. Where applicable, we rely on contractual necessity, legitimate interests, legal obligations, or consent. We request explicit consent for sensitive health information where required.

Who We Share It With

We share relevant information with travel suppliers and service providers only as needed to deliver our services. These may include hotels, transport operators, itinerary platforms such as Travefy, payment providers, and providers of website hosting and communications.

We may also disclose information where legally required or reasonably necessary to protect legal rights. Independent suppliers handle information under their own privacy policies.

International Transfers

Travel arrangements may require sharing information with providers in other countries, whose privacy laws may differ from those in your country. Where applicable law requires safeguards for international transfers, we use appropriate safeguards or another permitted legal basis.

Retention and Security

We retain information only as long as reasonably necessary for travel services, ongoing client relationships, legal and accounting obligations, and resolving disputes. Sensitive travel documents are retained only as needed for their purpose.

We use reasonable safeguards to protect information, but no online service or transmission method is completely secure.

Cookies and External Links

Any nonessential cookies or similar technologies requiring consent will be used only with that consent. External websites and itinerary platforms have their own privacy policies.

Your Choices and Rights

Depending on applicable law, you may request access, correction, deletion, or a copy of your information, or object to or restrict certain processing. You may withdraw consent where processing relies on it, without affecting earlier lawful processing. Some records must be retained for legal reasons.

You may unsubscribe from marketing communications at any time and, where applicable, complain to your local data protection authority.

Contact

For privacy requests, contact landon@luxeaway.co.